FAQ

FAQ Page:

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

How long does shipping take & how can I track my package?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.

Do I need to have an account to order?

No, you can  place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments (coming soon).

How secure is my online order?

When making a purchase using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

How do I enter my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be in English, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised or changed after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address (If you are on a trip) as we do not know how long the destination's customs department will have the package on hold.

What Do I Do If I Have Missing Items In My Order?

Sometimes items are shipped separately depending on how and when they were ordered.  Please contact us immediately if you have an item missing.

 

For any further questions or assistance, feel free to click on contact us and we will try our possible best to assist you further.